Privacy Policy
Last updated: November 5, 2025
At Takoti, the protection of your personal data is a priority. This policy explains how Helveticom Agency LTD collects, uses, and protects your information when you use our mobile or web application.
1. Data Collection
We collect data when you create an account, make orders, or interact with the app, such as:
Identity (first and last name)
Contact details (email, delivery address, phone number)
Order history and preferences
Payment information (never stored directly by Takoti, only transmitted securely to our payment partners)
2. Use of Data
The information collected is used to:
Manage your account and orders
Personalize your experience
Communicate with you (notifications, support, offers)
Fulfill our legal and security obligations
3. Data Sharing
Your data is never sold. It may be shared with:
Payment service providers
Delivery partners
Competent authorities if required by law
4. Security
We implement technical and organizational measures to protect your data against loss, unauthorized access, or disclosure.
5. Your Rights
You can access, correct, or delete your data at any time and exercise your right to data portability. Contact info@takoti.com for any requests related to your rights.
6. Cookies
Takoti uses cookies to improve user experience and analyze site/app performance. These cookies do not directly identify users.
7. Changes
This policy may be updated. The current version is published within the application.
Our app collects and uses your device’s precise and background location data to support essential delivery-related features.
Location data is used to:
Navigate delivery drivers to customer addresses
Provide accurate real-time delivery tracking to customers and admins
Update delivery status even when the app is minimized or the screen is locked
Improve route efficiency and ensure successful order fulfilment
We do not use location data for advertising or marketing purposes.
The app may collect location data in the background only during active delivery tasks, in order to:
Maintain continuous tracking for customers
Ensure navigation and routing functions
Allow the system to update delivery progress reliably
Background location collection stops automatically when the delivery task is completed.
Location data is not sold and is not shared with third parties outside of the delivery and navigation functionality.
The app presents a prominent disclosure and requests explicit permission before accessing location data.
You may withdraw your consent at any time by adjusting your device’s location settings.
Contact
For any privacy-related questions: info@takoti.com
